Help & Legal Information

Privacy Policy

Introduction

This Privacy Policy explains how we use and protect your personal information (such as your name, address, telephone number, or e-mail address). It explains how, why and when we collect and process this information, along with your rights and obligations in respect of the information. By using our Site, catalyzor.uk (“Site”), you acknowledge your acceptance of the provisions in this policy. The policy may change from time to time in line with legislation or industry developments. Any such changes will be made on this page; therefore, we recommend you check this page periodically. By continuing to use the Site after the posting of such changes, you will be deemed to have accepted the changes.

Whom We Are

Catalyzor Ltd (“Catalyzor”) is a Scottish limited liability company with its registered office at 5 South Charlotte Street, Edinburgh EH2 4AN. We are registered in Scotland at Companies House, no SC816567. If you have any questions concerning Data Protection at Catalyzor, please e-mail us at data@catalyzor.uk.

Personal Information

When you use the Site and/or services from us, you may provide us with Personal Information about yourself, such as your name, address, telephone number(s), IP address, and/or e-mail address (“Personal Information”).

Use of Personal Information

We may use your Personal Information to process your order, deal with your queries and for the purposes of record keeping.

We do not retain your Personal Information for longer than necessary, this is usually up to six months and often less. If you have requested or been invited to participate in a survey/questionnaire, we will advise you for how long we shall retain any Personal Information that you provide both in the survey/questionnaire email invitation and by reference back to these terms and conditions in the preamble to your participation.

We may contact you from time to time to tell you about our services like the ones you have enquired about or about our other relevant services. If you do not want us to do so you can tell us by writing to us or e-mailing us at any time at data@catalyzor.uk.

Your rights

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use. You may do so by writing to us using the contact details given in this notice.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

You have the right to access any Personal Information that Catalyzor processes about you and to request information about:

• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source

You are also entitled to:

• Ask us to correct or update your Personal Information in accordance with the UK Data Protection Act 2018 and any associated legislation.
• You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use. You may do so by writing to us using the contact details given in in the following paragraph.
• Ask for a copy of your Personal Information (a Subject Access Request) by e-mailing us at data@catalyzor.uk or writing to us at,  The Data Controller, Catalyzor Ltd, 5 South Charlotte Street, Edinburgh EH2 4AN.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.